Privacy Policy

Australian Privacy Principles

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.

What Is Personal Information And Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information Tutely may collect include names, email addresses, phone numbers, account details, location preferences, tutor profile information, subject and year-level preferences, and information included in enquiries or messages sent through Tutely.

We collect Personal Information through account registration, tutor profile creation, forms on our website, correspondence with us, use of Tutely's services, cookies and similar technologies, and information provided to us by third parties where lawful and appropriate.

We collect Personal Information for the primary purpose of providing Tutely's services, connecting students, parents, and tutors, managing accounts and profiles, responding to enquiries, improving our website, providing service updates, and marketing where permitted. You may unsubscribe from marketing communications at any time by contacting us in writing or using any unsubscribe link provided.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about matters such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, and health information.

Tutely only uses sensitive information for the primary purpose for which it was obtained, for a directly related secondary purpose, with your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. In some circumstances, we may receive information from third parties, including authentication providers, website analytics providers, service providers, tutors, students, parents, or publicly available sources.

Where a third party provides us with Personal Information, we will take reasonable steps to ensure you are made aware of that information where required by law.

Disclosure Of Personal Information

Tutely may disclose Personal Information to other users where necessary to provide our services, such as making tutor contact details available to authorised users or enabling tutors to respond to student and parent enquiries.

We may also disclose Personal Information to service providers who help us operate Tutely, professional advisers, regulators or authorities where required or authorised by law, and other third parties where you consent to the use or disclosure.

Security Of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it, subject to legal, administrative, security, and record-keeping requirements. Some records may be kept for a minimum of 7 years where required or appropriate.

Access To Your Personal Information

You may request access to the Personal Information we hold about you and ask us to update or correct it, subject to certain exceptions under the Privacy Act.

Tutely will not charge a fee for making an access request, but may charge an administrative fee for providing a copy of your Personal Information where permitted by law. To protect your Personal Information, we may require identification before releasing requested information.

Maintaining The Quality Of Your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. If you believe the information we hold is inaccurate or incomplete, please advise us as soon as practicable so we can update our records.

Policy Updates

This Privacy Policy may change from time to time. The current version will be available on this website.